U5bet Privacy Policy – Our Commitment to Protecting Your Personal Data

1Personal Data We Collect

U5bet collects only the personal data strictly necessary to provide our services safely and effectively. The categories of data we collect are as follows:

Data You Provide Directly:

• Identity Information: Full name, date of birth, MyKad or passport number, and gender.
• Contact Information: Email address, Malaysian mobile number, and residential address.
• Account Information: Username, encrypted password, security questions and answers.
• Financial Information: Bank account number, bank name (e.g. Maybank, CIMB), digital wallet account number (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) for deposit and withdrawal purposes.
• KYC Verification Documents: Copies of your ID card, bank statements, or other documents required for identity verification and AML compliance.

Automatically Collected Data:

• Technical Data: IP address, browser type and version, operating system, screen resolution, and time zone.
• Usage Data: Pages visited, time spent, clicks, searches, game preferences, and betting history.
• Device Data: Device identifier, phone model, and mobile operating system for users accessing via smartphone.
• Cookie Data: Session cookies, preference cookies, and analytics cookies to enhance your experience on the u5bet platform.

2Purpose of Data Collection and Use

Every piece of data u5bet collects has a clear and legitimate purpose. We do not collect data "just in case" without a genuine need. The following are the primary purposes for which your data is used:

For marketing and promotional purposes, u5bet will only send you communications if you have given explicit consent during registration or at a later time. You may withdraw your marketing consent at any time through your account settings or by contacting our support team.

3Sharing Data with Third Parties

U5bet does not sell, rent, or trade your personal data. This is a commitment we have never compromised on. That said, in the normal course of our business operations, there are specific situations where your data may be shared with carefully selected third parties:

• Payment Providers: Information required to process your deposits and withdrawals is shared with payment processors such as FPX gateway, Touch 'n Go eWallet, DuitNow, and other digital wallets. Such sharing is necessary and kept to a minimum.
• Game Providers: Game software providers that partner with u5bet may receive the game data required to run your sessions. This data is typically anonymised or pseudonymised.
• Regulatory Authority: Where required by Malaysian law or court order, u5bet will disclose the necessary data to authorities such as Bank Negara Malaysia or law enforcement agencies.
• Technical Service Providers: Companies providing services to u5bet — such as server hosting, cybersecurity, and analytics — may have limited access to data in order to carry out their functions. All such providers are bound by strict confidentiality agreements.
• Fraud Investigation: In cases of suspected fraud or money laundering, relevant data may be shared with the appropriate agencies as required by law.

4How We Protect Your Data

U5bet continuously invests in robust security infrastructure to ensure your personal data remains protected at all times. The technical and organisational protection measures we have implemented include:

• 256-bit SSL Encryption: All communications between your browser and u5bet's servers are encrypted using the latest TLS 1.3 standard — the same standard adopted by Malaysian banking institutions.
• Stored Data Encryption: Sensitive data such as financial information and passwords are stored in encrypted form on our servers. Passwords are stored using one-way hashing that cannot be decrypted.
• Strict Access Controls: Only u5bet staff with a legitimate business need are granted access to personal data, and all such access is logged and monitored.
• 24/7 Monitoring: A real-time threat detection system monitors all suspicious activity and unauthorised access attempts to u5bet servers.
• Regular Security Audits: u5bet undergoes regular independent third-party security audits to identify and address any vulnerabilities in our systems.
• Secure Data Centres: Your data is stored in data centres secured with physical safeguards, temperature controls, and redundant backup systems.

While u5bet takes all reasonable steps to protect your data, no system is 100% impenetrable. In the event of a serious data breach, u5bet will notify affected users within the timeframe required by Malaysian law and take immediate remedial action.

5Cookies and Tracking Technologies

U5bet uses cookies and related technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. Cannot be disabled.
• Functional Cookies: Saving your preferences such as favourite games, display settings, and language selection for a more personalised experience.
• Analytics Cookies: Helps us understand how users interact with the u5bet platform so we can improve it. This data is collected in aggregate and anonymised form.
• Session Cookies: Automatically deleted when you close your browser. Used to maintain your active session while you play.

You can manage or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect the functionality of the u5bet platform and your overall experience. We recommend keeping essential and functional cookies enabled for the best experience.

6Data Retention – How Long We Keep Your Information

U5bet retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law:

• Active Account Data: For as long as your account remains active with u5bet, your account and profile data will be retained to enable you to use our services.
• Financial Transaction Data: Transaction records are retained for a minimum of 7 years in accordance with Malaysian financial and tax regulatory requirements.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years after account closure, in accordance with AML requirements.
• Communication History: Customer support communication records are retained for 3 years for reference and dispute resolution purposes.
• Analytics Data: Anonymised usage data is retained indefinitely, as it cannot be linked to any specific individual.

Once the relevant retention period has elapsed, your data will be securely deleted or permanently anonymised so that it can no longer be linked to you.

7Your Rights Under This Privacy Policy

As a u5bet user in Malaysia, you are entitled to rights protected under the Personal Data Protection Act 2010 (PDPA). u5bet is committed to respecting and facilitating these rights:

8Child Safety

The u5bet platform is intended for adult users aged 18 and above only. u5bet does not knowingly collect any personal data from children under the age of 18.

If you are a parent or guardian and discover that your child has registered an account with u5bet without your permission, please contact us immediately at support@u5bet.ws. We will take prompt action to close the account and delete all related data.

U5bet also encourages parents to use parental control software on devices shared with their children to prevent unintended access to online gambling platforms.

9Privacy Policy Amendments

U5bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or how we handle personal data.

When material changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending notifications to all active u5bet members via their registered email addresses.
• Displaying a prominent notice on the u5bet platform for a minimum period of 14 days.

We encourage you to review this Privacy Policy periodically. Your continued use of the u5bet platform following any amendments constitutes your acceptance of the updated version.

10Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how u5bet handles your personal data, please contact our Data Protection Officer: